Thank you for shopping at White Orchards operated by OAC Services, LLC dba White Orchards, and Gold Seal. If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.
For this Return and Refund Policy:
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for canceling an Order is 30 from the date you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
To exercise Your right of cancellation, You must inform Us of your decision using a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day we receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
For the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse any merchandise returns that do not meet the above return conditions in our sole discretion.
If we do not provide you a return label and cover your cost of shipping you are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods to the following address:
Customer Service Returns
OAC LLC DBA White Orchards
1220 L Street NW STE 100-325
Washington, DC 20005
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'd receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us: