White Orchards accepts all major credit cards and Paypal. If you prefer to send in your payment you may print your invoice at checkout and mail with a check for payment. Please note that orders that are paid for by check could be delayed by as much as 10 business days. We highly recommend using a major credit card or Paypal for all purchases at White Orchards. Charges on your statement will be shown as OAC Serv White Orchards.
We ship Monday - Friday only. Orders are shipped the next business day following payment. We offer economy shipping, and items are usually delivered within 5 - 8 business days. All shipments are tracked through USPS unless otherwise noted. Larger items are shipped via UPS Ground service. We provide a confirmation email of when your item is shipped and the expected date of arrival. We also provide a tracking number for your reference and will notify you when the item has been delivered. Expedited delivery options are made available at check out should you wish to receive your order more quickly.
We hope you will love your purchase. However, if you need to return it, we have a 30-day return policy for most items. Please email us for a return label, and we'll provide instructions on shipping your product back to our store. You will have a choice of getting a replacement or a refund of your purchase price. If an item is no longer in stock, we will refund the purchase price. We do not charge restocking fees. Please note the 30-day return window begins with the date of your delivery. Seasonal, Clearance or Liquidation items will be noted in the listing as these items are not returnable unless damaged during shipment or are not operational.
Have a question about a product or need more information about your shipment? Feel free to reach out to us anytime at firstname.lastname@example.org. If you wish to speak with someone, we can be reached at 202-922-5560.
Have a coupon or discount code? These may be entered when you check out. Please note that all coupons or discount codes are unique, have a one time use, and have an expiration date unless otherwise noted. Should you have any issue using your code, contact us at email@example.com or 202-922-5560
Thank you for shopping at White Orchards operated by OAC Services, LLC dba White Orchards, and Gold Seal. If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear singular or plural.
For this Return and Refund Policy:
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for canceling an Order is 30 from the date you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
To exercise Your right of cancellation, You must inform Us of your decision using a clear statement. You can inform us of your decision by:
We will reimburse You no later than 14 days from the day we receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
For the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse any merchandise returns that do not meet the above return conditions in our sole discretion.
If we do not provide you a return label and cover your cost of shipping you are responsible for the cost and risk of returning the Goods to Us.
You should send the Goods to the following address:
Customer Service Returns
OAC LLC DBA White Orchards
1220 L Street NW STE 100-325
Washington, DC 20005
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We cannot issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You'd receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
Protecting your private information is our priority. This Statement of Privacy applies to
www.whiteorchards.com and OAC LLC DBA White Orchards and governs data collection and
LLC DBA White Orchards include www.whiteorchards.com and White Orchards. The White
Orchards website is an eCommerce site. By using the White Orchards website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered on our Site, White Orchards
may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
- Phone Number
If you purchase White Orchards's products and services, we collect billing and credit card
information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us.
However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
White Orchards collects and uses your personal information to operate its website(s) and deliver the services you have requested. White Orchards may also use your personally identifiable information to inform you of other products or services available from White Orchards and its affiliates.
Sharing Information with Third Parties
White Orchards does not sell, rent, or lease its customer lists to third parties. White Orchards may share data with trusted partners to help perform statistical analysis, send you
email or postal mail, provide customer support or arrange for deliveries. All such third parties are. prohibited from using your personal information except to provide these services to White
Orchards and they are required to maintain the confidentiality of your information.
White Orchards may disclose your personal information, without notice, if required to do so by
law or in the good faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on White Orchards or the site; (b) protect and defend the rights or property of White Orchards; and/or (c) act under exigent circumstances to protect the personal safety of users of White Orchards, or the public.
Tracking User Behavior
White Orchards may keep track of the websites and pages our users visit within White Orchards
in order to determine what White Orchards services are the most popular. This data is used to
deliver customized content and advertising within White Orchards to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by White Orchards. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the White Orchards website.
The White Orchards website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be
used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you
and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For
example, if you personalize White Orchards pages or register with White Orchards site or
services, a cookie helps White Orchards to recall your specific information on subsequent visits.
This simplifies the process of recording your personal information, such as billing addresses,
shipping addresses, and so on. When you return to the same White Orchards website, the
information you previously provided can be retrieved, so you can easily use the White Orchards
features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept
cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you
choose to decline cookies, you may not be able to fully experience the interactive features of the White Orchards services or websites you visit.
This website contains links to other sites. Please be aware that we are not responsible for the
content or privacy practices of such other sites. We encourage our users to be aware when they
leave our site and to read the privacy statements of any other site that collects personally
Security of your Personal Information
White Orchards secures your personal information from unauthorized access, use, or disclosure. White Orchards uses the following methods for this purpose:
- SSL Protocol
When personal information (such as a credit card number) is transmitted to other websites, it is
protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
We strive to take appropriate security measures to protect against unauthorized access to or
alteration of your personal information. Unfortunately, no data transmission over the Internet or any a wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which is beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
White Orchards does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
From time to time, White Orchards may contact you via email for the purpose of providing
announcements, promotional offers, alerts, confirmations, surveys, and/or other general
communication. In order to improve our Services, we may receive a notification when you open an email from White Orchards or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from White Orchards, you may opt-out of such communications by clicking on the UNSUBSCRIBE button.
External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have
Changes to this Statement
White Orchards welcomes your questions or comments regarding this Statement of Privacy. If you believe that White Orchards has not adhered to this Statement, please contact White Orchards at:
OAC LLC DBA White Orchards
1220 L Street NW STE 100-325
Washington, District of Columbia 20005